Last updated: June 2026

1. Introduction

Creative Fella provides creative, design, digital and related business services, including but not limited to branding, graphic design, website design, website development, copywriting, print artwork, menu design, social media design, research, music and sound design, radio advertising production, website hosting and related support services.

These Terms and Conditions govern the provision of services by Creative Fella to the client. By using this website, requesting a quotation, approving a proposal, paying a deposit, instructing work to begin, or continuing to use Creative Fella’s services, the client agrees to these Terms and Conditions.

2. Definitions

In these Terms and Conditions, “Creative Fella”, “we”, “us” and “our” refer to Creative Fella. “Client”, “you” and “your” refer to the person, business or organisation instructing Creative Fella to provide services.

“Project” means any agreed work, service, campaign, design, website, hosting service, audio production, document, artwork, research task or other service provided by Creative Fella.

3. Quotations and proposals

Any quotation or proposal provided by Creative Fella is based on the information available at the time it is prepared. If the project requirements change, or if additional work is requested, Creative Fella may issue a revised quotation or charge additional fees.

Unless stated otherwise, quotations are valid for 30 days from the date issued.

4. Project approval and commencement

A project will usually begin once the client has accepted the quotation or proposal, provided any required deposit, and supplied the necessary information, content, access details, images, files, copy, branding materials or other items needed to begin the work.

Creative Fella is not responsible for delays caused by late provision of information, missing content, delayed feedback, third-party issues, or failure by the client to provide access to relevant systems.

5. Design and project process

Creative Fella will provide an estimated timeline for project completion where appropriate. Timelines are estimates only and may change due to client feedback delays, additional requests, change of scope, third-party delays, technical issues or unforeseen circumstances.

The client is responsible for reviewing work and providing clear feedback within a reasonable timeframe. Delays in feedback may affect delivery dates and may result in the project being rescheduled around other work.

6. Revisions and changes

The number of revisions included in a project will be stated in the quotation, proposal or written agreement where applicable. Revisions are intended for reasonable adjustments within the original project scope.

Requests that fall outside the original brief, require substantial redesign, add new functionality, introduce new pages, alter the agreed direction, or significantly change the scope of the project may be treated as additional work and charged separately.

7. Client responsibilities

The client is responsible for providing accurate information, suitable content, required permissions, access details, images, logos, text, approvals and any other materials needed for the project.

The client confirms that any materials supplied to Creative Fella do not infringe the rights of any third party and that the client has permission to use them.

8. Content, proofreading and approval

The client is responsible for checking all content, spelling, grammar, contact details, prices, legal information, factual statements, design details and project outputs before approval, publication, print or launch.

Once final approval has been given, any further changes, corrections or amendments may be chargeable.

9. Deposits

A non-refundable deposit may be required before work begins. The deposit confirms the client’s commitment and allows Creative Fella to allocate time and resources to the project.

Unless otherwise agreed in writing, the deposit is deducted from the total project cost. Failure to pay the deposit by the requested date may delay the project or result in cancellation of the booking.

10. Payment terms

Payment terms will be stated on the quotation, proposal or invoice. Unless otherwise agreed, the remaining balance is due on completion and before final files, website launch, transfer, publication, print-ready files, audio masters or other final deliverables are released.

Creative Fella may withhold delivery, publication, transfer, access, file release or launch of work until all outstanding payments have been received.

Payments may be accepted by bank transfer, PayPal, card payment or another agreed method. Any payment processing fees, currency conversion charges or third-party transaction fees are the responsibility of the client unless otherwise agreed.

11. Invoices and late payment

Invoices must be paid by the due date shown on the invoice. If no due date is shown, payment is due within 7 days of the invoice date.

Creative Fella reserves the right to charge interest, compensation and reasonable recovery costs on overdue business-to-business invoices in line with applicable late payment legislation, unless a different contractual arrangement has been agreed in writing.

Creative Fella may also pause ongoing work, suspend services, withhold deliverables, remove access to services, or cancel scheduled work where invoices remain unpaid.

12. Subscription, hosting and recurring services

Website hosting, maintenance, support, retained services, subscriptions or ongoing packages may be billed monthly, annually or on another agreed schedule.

Recurring services must be paid in advance unless otherwise agreed. If payment is missed, Creative Fella may suspend the relevant service until payment is received.

The client remains responsible for renewing domain names, hosting packages, email services, third-party subscriptions, licences, software, plugins, themes or external services unless Creative Fella has expressly agreed to manage them as part of a paid service.

13. Website hosting terms

Where Creative Fella provides website hosting, the service is subject to fair and reasonable use. The client must not use hosting services for unlawful, abusive, harmful, misleading, offensive, malicious or high-risk activity.

Hosting services may be affected by maintenance, server updates, third-party provider issues, security incidents, domain problems, DNS changes or circumstances beyond Creative Fella’s control.

Creative Fella will take reasonable care in providing hosting services but does not guarantee uninterrupted availability, permanent uptime or that any website will be free from errors or external disruption.

14. Cancellations by the client

If the client cancels a project after work has started, the client remains responsible for paying for all work completed, time allocated, costs incurred and any third-party expenses committed up to the cancellation date.

Deposits are non-refundable. Where work completed exceeds the value of the deposit, Creative Fella may issue a final invoice for the outstanding amount.

15. Cancellation by Creative Fella

Creative Fella may cancel or suspend a project where the client fails to provide required information, fails to make payment, behaves unreasonably, requests unlawful or unethical work, repeatedly changes the project scope, or otherwise prevents the project from being completed properly.

In such cases, the client remains responsible for payment for work completed and costs incurred up to the cancellation or suspension date.

16. Refunds

Deposits are non-refundable. Payments for completed work, approved work, delivered files, launched websites, published content, audio production, research, hosting, third-party costs or other completed services are generally non-refundable.

Refunds, where considered appropriate, will be assessed at Creative Fella’s discretion and may take into account the work completed, time spent, project stage, costs incurred and any statutory rights that may apply.

17. Third-party costs and services

Some projects may require third-party costs, including but not limited to domain names, hosting, email services, software licences, fonts, stock images, plugins, themes, printing, advertising spend, voice talent, music licences, courier charges or external supplier costs.

Unless expressly included in the quotation, third-party costs are charged separately and may need to be paid before the relevant service or item is ordered.

Creative Fella is not responsible for changes to third-party pricing, terms, availability, performance or service reliability.

18. Intellectual property

Upon full payment of all outstanding invoices, the client will receive the agreed rights to the final approved deliverables, unless otherwise stated in writing.

Creative Fella retains ownership of preliminary concepts, unused designs, drafts, working files, source files, internal processes, templates, code libraries, rejected ideas and development materials unless transfer of these items has been expressly agreed in writing.

Creative Fella retains the right to use completed work for portfolio, marketing, award submission, case study, social media and self-promotional purposes unless otherwise agreed in writing.

19. Source files and working files

Final deliverables will be supplied in the format agreed for the project. Editable source files, layered artwork, raw files, project files, code repositories, design system files or working files are not automatically included unless specifically stated in the quotation or agreed in writing.

Where source files are requested after completion, Creative Fella may charge an additional release fee.

20. Website access and handover

Where a website is built or managed by Creative Fella, handover arrangements will depend on the agreed project scope. Login details, admin access, hosting access, domain access or file access may be provided where appropriate and where all outstanding invoices have been paid.

Creative Fella may retain administrator access where ongoing support, hosting or maintenance services are being provided.

21. Print work and production

Where Creative Fella provides print-ready artwork or arranges printing, the client is responsible for checking and approving all final proofs before print production begins.

Once artwork has been approved and sent to print, Creative Fella is not responsible for errors later identified in the approved artwork. Colour, finish and material appearance may vary between screen display and physical print.

22. Audio, music and radio production

Where Creative Fella provides music, sound design, radio adverts, voice production or audio editing, the agreed deliverables will be supplied in the format stated in the project agreement.

Usage rights, licensing, voice talent rights, music rights and broadcast clearance may vary depending on the project. The client is responsible for ensuring the final audio is suitable for its intended broadcast, advertising or publication use unless Creative Fella has expressly agreed to manage clearance as part of the project.

23. Portfolio and credit

Creative Fella may refer to completed work, display project images, link to completed websites, describe services provided, and identify the client as part of portfolio or promotional activity unless confidentiality has been agreed in writing.

Creative Fella may also include a discreet credit or link on websites or digital work it creates, unless removal has been agreed.

24. Confidentiality

Creative Fella will treat confidential client information with reasonable care and will not knowingly share confidential information with third parties except where necessary to provide services, comply with legal obligations, use trusted suppliers, or where permission has been given.

25. Data protection

Creative Fella will handle personal data in accordance with applicable data protection laws and the Creative Fella Privacy Policy.

The client is responsible for ensuring that any personal data supplied to Creative Fella has been collected and shared lawfully.

26. Website content and legal compliance

The client is responsible for ensuring that website content, business information, pricing, claims, policies, legal notices, product descriptions and any regulated information are accurate, lawful and suitable for publication.

Creative Fella may assist with drafting or formatting policies, website copy or legal-style text, but this does not constitute legal advice.

27. Limitation of liability

Creative Fella will take reasonable care in providing services, but will not be liable for indirect loss, loss of profit, loss of revenue, loss of business, loss of data, loss of goodwill, reputational damage, third-party claims or consequential losses arising from use of the services or final deliverables.

Creative Fella’s total liability for any claim will not exceed the amount paid by the client for the specific project or service giving rise to the claim, unless liability cannot legally be limited.

28. Force majeure

Creative Fella will not be liable for delays or failure to perform obligations caused by circumstances beyond reasonable control, including but not limited to illness, technical failure, hosting provider outages, internet disruption, power failure, cyber incidents, supplier delays, industrial action, natural events, government action or other unforeseen events.

29. Consumer rights

Nothing in these Terms and Conditions is intended to remove or reduce any statutory rights that apply to consumers. Where the client is acting as a consumer, applicable consumer protection laws may apply.

Where work is bespoke, personalised, digital, or begins at the client’s request before any cancellation period has expired, cancellation and refund rights may be affected by the nature of the service and applicable law.

30. Governing law

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising in connection with these Terms and Conditions or the provision of services by Creative Fella will be subject to the courts of England and Wales.

31. Changes to these Terms

Creative Fella may update these Terms and Conditions from time to time. Updated terms will be published on this page.

Continued use of this website or Creative Fella’s services after updates are published will be treated as acceptance of the updated terms.

32. Contact

For questions about these Terms and Conditions, please contact Creative Fella.

Email: hello@creativefella.co.uk