Last updated: June 2026

1. Introduction

Welcome to Creative Fella. We take your privacy seriously and are committed to safeguarding your personal information.

This Privacy Policy explains how we collect, use, share and protect the data you provide when visiting this website, creativefella.co.uk, contacting us, making an enquiry, or using our services.

By accessing and using this website, you agree to the practices described in this Privacy Policy.

2. Who we are

Creative Fella provides creative, design, digital and related business services, including branding, web design, print design, copywriting, website hosting, audio production and other creative support services.

Contact details are provided at the end of this policy.

3. Information we collect

Personal information

When you interact with this website, such as by filling out contact forms, making an enquiry, requesting a quote, subscribing to updates, participating in promotions or surveys, or contacting Creative Fella directly, we may collect personal details such as your name, email address, phone number, postal address, business name and any other information you choose to provide.

Project and business information

Where you enquire about or use our services, we may collect information relating to your business, project requirements, website, branding, files, documents, images, logos, written content, design preferences, technical access details or other materials needed to provide services.

Technical information

We may automatically collect certain information when you visit this website. This may include your IP address, browser type, operating system, device type, referral source, pages accessed, time spent on the website and general usage information.

Cookies and tracking technologies

We use cookies and similar tracking technologies to collect information about browsing behaviour on this website. Cookies help the website work properly, remember preferences and support website improvement. You can manage cookie preferences through your browser settings, although disabling cookies may affect your ability to use some features of the website.

4. How we use your information

The information we collect may be used for the following purposes:

• to respond to enquiries and provide information or services requested from us;
• to communicate with you about projects, quotes, support, invoices or services;
• to provide creative, design, web, hosting, audio or related services;
• to manage projects and client relationships;
• to process payments, issue invoices and maintain business records;
• to analyse website traffic and improve the design, performance and functionality of the website;
• to support security, prevent misuse and maintain the integrity of our website and systems;
• to send marketing communications where appropriate and where permitted by law;
• to comply with legal, accounting, regulatory or contractual obligations.

5. Communication

We use personal information to communicate with you, respond to enquiries, provide the information or services requested, and manage ongoing projects or client relationships.

6. Marketing

With your consent, or where otherwise permitted by law, we may send newsletters, promotional materials or other communications about our services, offers or events.

You can opt out of marketing communications at any time by using the unsubscribe option in emails where available or by contacting us directly.

7. Site improvement

Technical information may be used to analyse website traffic, monitor performance and improve the design, functionality and usability of this website.

This helps us understand how visitors use the website and how the website can be improved.

8. Legal compliance, disputes and enforcement

In certain circumstances, we may be required to use or disclose your information to comply with legal obligations, resolve disputes, or enforce our terms and conditions.

This may include using or sharing information where necessary to protect our legal rights, recover unpaid invoices, respond to lawful requests, prevent misuse, investigate issues, or comply with a court order, regulatory requirement or legal process.

9. Lawful basis for processing

We process personal information under one or more lawful bases, depending on the circumstances:

• Consent, where you have given permission for a specific purpose.
• Contract, where processing is needed to provide services or take steps before entering into a contract.
• Legal obligation, where processing is required by law.
• Legitimate interests, where processing is necessary for normal business purposes, provided your rights and freedoms do not override those interests.

10. When we may share your information

Creative Fella does not sell personal information. However, we may share personal information where it is necessary, lawful and relevant to the operation of the website, the delivery of services, legal compliance or business administration.

We may share information with:

• service providers and suppliers, such as website hosting providers, email providers, cloud storage providers, IT support providers and software platforms;
• payment providers and banks, where required to process payments, manage invoices or deal with payment queries;
• professional advisers, such as accountants, legal advisers, insurers or business consultants;
• printing, production or fulfilment suppliers, where needed to deliver print, packaging, signage, promotional material or other project outputs;
• creative or technical contractors, such as developers, copywriters, designers, voice artists, audio producers or other trusted specialists involved in delivering a project;
• third-party platforms, such as analytics tools, website plugins, form providers, map providers, security tools or marketing platforms used by this website;
• legal, regulatory or public authorities, where required by law, court order, investigation, regulatory duty or to protect legal rights;
• debt recovery or dispute resolution services, where invoices remain unpaid or a dispute needs to be handled;
• successor organisations, where Creative Fella is involved in a business sale, restructure, merger or transfer of assets.

Where information is shared, only the information reasonably necessary for the relevant purpose should be provided.

11. Third-party services

Creative Fella may use third-party services, such as analytics providers, website hosting providers, form tools, security tools, Google Maps, payment services or social media platforms, to enhance the website and support business operations.

These third parties may collect, use or store information in accordance with their own privacy policies. We encourage visitors to review the privacy policies of any third-party services they engage with through this website.

12. Data security

We are committed to protecting personal information and have implemented appropriate technical and organisational measures to help prevent unauthorised access, disclosure, alteration or destruction of data.

While we strive to use commercially acceptable means to protect information, no method of transmission over the internet or electronic storage is completely secure.

13. Data retention

We will retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Client, project, invoice and business records may be kept for legal, accounting, tax, insurance or administrative reasons. Once information is no longer needed, it will be securely deleted, anonymised or archived where appropriate.

14. Cookies

This website uses cookies and similar technologies. For more information about how cookies are used, please refer to the Cookie Policy.

15. Your rights

You have rights regarding your personal information. These may include:

• Access — the right to request a copy of the personal information we hold about you.
• Correction — the right to request correction or updating of inaccurate or incomplete information.
• Deletion — the right to request deletion of personal information, subject to certain exceptions required by law.
• Objection — the right to object to processing in certain circumstances, particularly for direct marketing purposes.
• Restriction — the right to request restriction of processing in certain circumstances.
• Data portability — the right, in certain circumstances, to request that personal data is transferred to another organisation.
• Withdrawal of consent — the right to withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details provided below. We will respond within a reasonable timeframe and in accordance with applicable data protection laws.

16. Children’s privacy

This website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children.

If you believe that we have collected personal information from a child without appropriate consent, please contact us immediately and we will take steps to delete such information from our records where required.

17. Links to other websites

This website may contain links to external websites. Creative Fella is not responsible for the privacy practices, content or policies of third-party websites.

18. Complaints

If you are unhappy with how your personal information has been handled, please contact Creative Fella first so the matter can be reviewed.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.

19. Changes to this Privacy Policy

Creative Fella reserves the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page. We encourage visitors to review this Privacy Policy periodically to stay informed about how personal information is protected.

20. Contact us

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle personal information, please contact:

Email: hello@creativefella.co.uk